{"id":4977,"date":"2023-06-13T19:42:08","date_gmt":"2023-06-13T19:42:08","guid":{"rendered":"https:\/\/puracolombia.com\/refund_returns\/"},"modified":"2025-12-30T13:07:44","modified_gmt":"2025-12-30T13:07:44","slug":"remboursements","status":"publish","type":"page","link":"https:\/\/puracolombia.com\/fr\/remboursements\/","title":{"rendered":"Politique de remboursement et de retour"},"content":{"rendered":"\n

<\/p>\n\n\n\n

Conditions d’annulation<\/strong><\/h2>\n\n\n\n

Toute annulation doit nous \u00eatre adress\u00e9e par e-mail. La date de r\u00e9ception de l’e-mail par PURA COLOMBIA MINDFUL TRAVEL sera prise en compte pour le calcul des frais d’annulation.<\/p>\n\n\n\n

L’annulation par le client de son inscription entra\u00eenera des frais d’annulation selon les conditions suivantes :<\/p>\n\n\n\n

Services de voyage<\/strong><\/h3>\n\n\n\n
    \n
  • Plus de 21 jours avant le d\u00e9but du s\u00e9jour : 30 % du montant total de la facture du voyage<\/li>\n\n\n\n
  • De 21 \u00e0 8 jours avant le d\u00e9but du s\u00e9jour : 50 % du montant total de la facture du voyage<\/li>\n\n\n\n
  • Moins de 8 jours avant le d\u00e9but du s\u00e9jour : 100 % du montant total de la facture du voyage<\/li>\n<\/ul>\n\n\n\n

    Si l\u2019un de nos fournisseurs applique des conditions d\u2019annulation particuli\u00e8res, celles-ci seront indiqu\u00e9es dans la confirmation des prestations r\u00e9serv\u00e9es et seront strictement appliqu\u00e9es selon la politique du fournisseur.<\/p>\n\n\n\n

    Des politiques d’annulation sp\u00e9ciales peuvent s’appliquer pour les groupes et seront inform\u00e9es au moment du devis ou de la confirmation.<\/p>\n\n\n\n

    Pendant la haute saison et pour des h\u00f4tels et services sp\u00e9ciaux, nous pouvons appliquer des politiques d’annulation sp\u00e9ciales dans certains h\u00f4tels qui seront inform\u00e9es au moment de la confirmation.<\/p>\n\n\n\n

    Vols int\u00e9rieurs<\/strong><\/h3>\n\n\n\n

    Les billets d’avion \u00e9mis suite \u00e0 la r\u00e9servation du voyage par le client ne sont pas remboursables et seront factur\u00e9s en suppl\u00e9ment des prestations terrestres en cas d’annulation.<\/p>\n\n\n\n

    Aucun remboursement n’est possible en cas d’annulation, quelle que soit la date. En cas de changement de nom, une p\u00e9nalit\u00e9 de 50 USD par personne sera appliqu\u00e9e.<\/p>\n\n\n\n

    Conditions de remboursement<\/strong><\/p>\n\n\n\n

    Les frais de transaction bancaire pour les remboursements sont \u00e0 la charge du client. Les remboursements seront effectu\u00e9s dans les 30 jours suivant l’annulation et transf\u00e9r\u00e9s sur le compte bancaire du client.<\/p>\n","protected":false},"excerpt":{"rendered":"

    Conditions d’annulation Toute annulation doit nous \u00eatre adress\u00e9e par e-mail. La date de r\u00e9ception de l’e-mail par PURA COLOMBIA MINDFUL TRAVEL sera prise en compte pour le calcul des frais d’annulation. L’annulation par le client de son inscription entra\u00eenera des frais d’annulation selon les conditions suivantes : Services de voyage Si l\u2019un de nos fournisseurs […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-4977","page","type-page","status-publish","hentry"],"featured_image_src":null,"yoast_head":"\nPolitique de remboursement et de retour - Pura Colombia<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/puracolombia.com\/fr\/remboursements\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique de remboursement et de retour - Pura Colombia\" \/>\n<meta property=\"og:description\" content=\"Conditions d’annulation Toute annulation doit nous \u00eatre adress\u00e9e par e-mail. 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