Refund and Returns Policy

Conditions for Cancellations

Any cancellation must be sent to us by e-mail. The date of receipt of the email by PURA COLOMBIA MINDFUL TRAVEL will be used for the calculation of cancellation fees.

Cancellation by the client of his/her registration will result in cancellation fees according to the following conditions:

Travel services

• More than 21 days before the beginning of the stay: 30% of the total amount of the trip invoice
• From 21 to 8 days before the beginning of the stay: 50% of the total amount of the trip invoice
• Less than 8 days before the beginning of the stay: 100% of the total amount of the trip invoice

If one of our suppliers applies special cancellation conditions, these will be indicated in the confirmation of the reserved services and will be strictly applied according to the supplier’s policy. 

Special cancellation policies may apply for groups and will be informed at the moment of quotation or confirmation.

During high season and for special hotels and services we may apply special cancellation policies in some hotels which will be informed at the moment of confirmation.

Domestic flights

Air tickets issued following the reservation of the trip by the customer are not refundable and will be charged in addition to the ground services in case of cancellation.

No refund is possible in the event of cancellation, whatever the date. In case of a change of name, a penalty of 50 USD per person will be applied.

Refund conditions

The costs of bank transactions for refunds are the responsibility of the client. Refunds will be made within 30 days of cancellation and transferred to the customer’s bank account.